Privacy Policy – Islander Car Rentals – Malta
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- Privacy Policy – Islander Car Rentals – Malta
Last Updated: {25/11/2025}
Islander Car Rentals (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data in a transparent, secure, and lawful manner.
This Privacy Policy explains how we collect, use, store, and protect your information when you make an online reservation, contact us, or use our services.
By using our website or making a booking, you agree to the terms of this Privacy Policy.
1. Data Controller
The data controller responsible for your personal information is:
Matthew Micallef (trading as Islander Car Rentals – Malta)
Email: rentacar@islandermalta.com
Phone: +356 777770052
Website: Search Car Rentals in Malta – Islander Malta
2. Personal Data We Collect
When you make a booking or interact with us, we may collect the following information:
A. Personal Identification
- Full name
- Date of birth
- Address
- Email address
- Phone number
B. Driving Information
- Driving licence number and expiry date
- A scanned copy/photo of the licence (if provided)
C. Payment Information
- Credit or debit card details for pre-authorization
- Billing information
(Note: We do not store full card details. Payments are processed securely by our payment provider.)
D. Reservation Details
- Pickup and drop-off dates
- Vehicle information
- Location details
- Travel/mobility information related to the rental
E. Website Data
- IP address
- Device information
- Cookies (see section 9)
3. How We Use Your Data
We use your personal information for:
- Processing and managing car rental reservations
- Verifying identity and driving eligibility
- Securing pre-authorization deposits
- Communicating booking confirmations and updates
- Providing customer support
- Managing payments, refunds, fines, damages, or claims
- Complying with Maltese legal and regulatory obligations
- Improving our website and services
4. Legal Basis for Processing (GDPR Article 6)
We process your data under the following legal bases:
- Contractual necessity — to provide the car rental service
- Legal obligation — for insurance, invoicing, fines, or law enforcement requirements
- Legitimate interest — to protect our vehicles, prevent fraud, and improve services
- Consent — where required for marketing or optional data
5. Sharing Your Data
We may share your information only when necessary with:
- Payment processors (e.g., Stripe)
- Insurance providers
- Law enforcement, local authorities, or transport authorities (for traffic fines or investigations)
- IT service providers supporting our website or booking system
- Professional advisors (legal, accounting, auditing)
We do not sell your data to third parties.
6. International Transfers
If your data is processed outside the EU/EEA (e.g., payment providers), we ensure an adequate level of protection through:
- EU-approved Standard Contractual Clauses (SCCs), or
- Adequacy decisions
7. Data Retention
We keep your data only for as long as necessary:
- Reservation records: 5 years (legal requirement)
- Driving licence copies: until the rental is completed
- Billing and payment records: 10 years (tax law)
- Traffic fines: until the case is fully closed
- Customer communications: up to 2 years
After this period, data is securely deleted.
8. Your Rights (GDPR)
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion (“right to be forgotten”)
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent (where applicable)
- File a complaint with the Office of the Information and Data Protection Commissioner (IDPC) – Malta
To exercise your rights, email us at: {your email}
9. Cookies and Tracking Technologies
Our website uses cookies to:
- Improve user experience
- Enable online bookings
- Analyze website performance
You can manage cookie settings through your browser.
A full Cookie Policy can be provided on request.
10. Security Measures
We take data protection seriously and use:
- SSL encryption
- Secure payment gateways
- Access control and authentication
- Regular security monitoring
- Secure data storage practices
Despite these measures, no online system is 100% secure, but we take all reasonable steps to protect your information.
11. Minors
Our services are not intended for individuals under 18 years old.
We do not knowingly collect data from minors.
12. Changes to This Policy
We may update this Privacy Policy when necessary.
The latest version will always be available on our website with the updated date.
13. Contact Us
If you have questions about this Privacy Policy, contact us:
Islander Car Rentals – Malta
Email: rentacar@islandermalta.com
Phone: +356 21576039
